Q3 2021

Business Process Outsourcing M&A Update


  • M&A deal volume was up 69.0% to 71 completed transactions in Q3 2021 from 42 deals in the same period of the prior year.
  • Through YTD Q3 2021, Strategic buyers accounted for 24.9% of deal volume vs PE investors with 75.1%.
  • Despite fewer transactions, strategic buyers accounted for 93.2% of total capital invested in the BPO sector.
  • North America was the most active region in Q3 followed by Europe.
  • Stock prices and valuation multiples trended lower in Q3 2021 from Q2 levels.

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